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Shipping & Returns

Shipping

As digital downloads are sold on shop.psdvault.com, no physical shipping is required. However, you will still be asked to enter your address for account keeping purposes.

Returns Policy

If you encountered the following scenarios after your purchase, you may be entitled for a full or partial refund:

Tutorial PSD File or Premium Tutorial is "not as described"

If the digital download of the PSD File or Premium Tutorial is not as described in the product description, you will be entitled to a refund.

Items that have not been downloaded

If you have not downloaded a purchased item within 1 months from the date of purchase, you may be eligible for refund. 

Why a refund may not be given

If the item is materially similar to the description and preview and works the way it should, there is generally no obligation to provide a refund in situations like the following:

  • you don't want it after you've downloaded it;
  • the item did not meet your expectations;
  • you simply change your mind;
  • you bought an item by mistake;
  • you do not have sufficient expertise to use the item;
  • you ask for goodwill; or
  • you can no longer access the item because it has been removed (we advise you to download items as soon as you have purchased them to avoid this situation).

Submit Your Refund Request

Please contact me to submit your refund request. Refund request needed to be submitted within 30 days from the date of your purchase. Otherwise, processing refund may not be possible.